Get support

Submit as many tickets as you need and gain access to a dedicated team of product experts. Whether it’s a quick question or a complex challenge, we’re here to ensure you’re never alone—especially in those “make-or-break moments.”

The Akeneo Portal empowers authorized users to manage access, configure cloud services, and engage with Akeneo’s dedicated support team.

Take charge of your experience with dedicated tools designed to give you autonomy over your environments and services. From accessing our helpdesk to managing sources and extensions, we equip you to handle tasks with ease and confidence.

Never miss a beat with customizable updates delivered straight to you via email, text, or Slack. From planned maintenance to critical incident notifications, we keep you informed, so you’re always prepared.

We commit to delivering the highest standards of quality in every interaction, continuously improving our processes and solutions.

We place the customer at the heart of everything we do, striving to anticipate and exceed their needs with empathy and dedication.

We build trust through transparency, reliability, and taking ownership of our actions to ensure client satisfaction and long-term partnerships.